Empower Your Centre of Excellence
HR and Payroll support staff deal with a wide variety of issues on a daily basis, ranging from basic leave allocation questions to specialised pay-related problems.
Complex inquiries are usually pay and benefits related as it requires a level of confidentiality and accuracy- failure to address these directly leads to employee demotivation, and exposes the company to audit risks and non-compliance to legislative requirements.
Having multiple support personnel attempt to answer one complex query may lead to unnecessary delays and frustration both from the employee and your support staff.
Having a single source of correct and updated information on a single screen is considered a best practice.
SpinifexIT’s solution for employee enquiries simplifies SAP HCM and Payroll shared service processes by allowing users to quickly research and resolve queries from a single screen inside of SAP. Even junior staff members will be equipped to handle complex inquiries immediately.
Empowering the first tier of your HR/Payroll support team to answer these type of questions within minutes allows them to spend more time and focus on resolving your most difficult challenges.