Empower your center of excellence with SpinifexIT’s Help Desk solution
HR and payroll support staff deal with a wide variety of issues on a daily basis, ranging from basic leave allocation questions to specialized pay-related problems.
Complex inquiries are usually pay and benefits related as it requires a level of confidentiality and accuracy. Failure to address these directly leads to employee demotivation, and exposes the company to audit risks and non-compliance to legislative requirements. Having multiple support personnel attempt to answer one complex query may lead to unnecessary delays and frustration both from the employee and your support staff.
Having a single source of correct and updated information on a single screen is considered a best practice.
SpinifexIT’s solution for employee enquiries simplifies SAP HCM and payroll shared service processes by allowing users to quickly research and resolve queries from a single screen inside of SAP. Even junior staff members will be equipped to handle complex inquiries immediately.
Empowering the first tier of your HR/payroll support team to answer these type of questions within minutes allows them to spend more time and focus on resolving your most difficult challenges.
More efficient
Integrated with the SAP interface
Accuracy
SpinifexIT helped a worldwide people-first company to improve the way they deliver their HR and payroll services.

Meet Easy Help Desk®
Time-saving processes that reduce payroll and HCM shared service center efforts by 80 percent
How many support staff are required to answer one complex payroll enquiry, and how long will it take them to solve it?
An employee asked their HR Shared Services team about an underpayment for two pay periods. Since she is a non-office staff, she receives her payslip copy from her direct manager by mail. She lost her copy since, but distinctly remembers the discrepancies.
She phoned the service centre’s number and asked for the following: 1) a copy of her payslip to be sent to her, 2) to check why there was a discrepancy on her pay and how much, 3) to know if the underpayment will still affect her next pay, and 4) if it can be rectified and retro-paid asap.