Easy Help Desk

Simplify Payroll Issue Resolution with a Tailored Solution for Fast Answers.

Easy Help Desk

Simplify Payroll Issue Resolution with a Tailored Solution for Fast Answers

What is Easy Help Desk?

When employees encounter issues or have questions about their pay, they expect prompt resolutions rather than waiting days or weeks for answers.

However, resolving payroll issues or addressing queries often involves complex investigations and can be time-consuming. In many cases, it requires extensive hours spent navigating payroll data, examining data inputs, and tracking down root causes.

Easy Help Desk is a purpose-built solution designed to accelerate and streamline payroll investigation processes.

Rather than navigating multiple locations within SAP, Easy Help Desk consolidates all relevant information into a single, comprehensive cockpit screen for efficient investigation and analysis.

How does Easy Help Desk work?

With Easy Help Desk, when a customer call comes in, you can easily select the employee to initiate the process. Easy Help Desk will display all payroll runs, automatically highlighting the most recent one for review.

It analyzes payroll results to identify potential issues, such as claims, retrospective pays, master data changes, and more.

From there, you can effortlessly run purpose-built reports or generate documents with just a click.

Easy Help Desk Features

There’s no need to enter employee numbers, select additional pay periods, or navigate complex SAP menus to resolves issues. The purpose built reports include detailed employee master data and payroll forms. You’ll have access to:

These reports aid in understanding and interpreting the payroll results effectively. Most of these reports can be easily sent directly to the employee to provide explanations for any discrepancies in their payroll.

You’ll have access to:

Various drill-down reports
Payroll reports
Leave reports
Finance posting reports

Easy Help Desk lets you access SAP audit reports to understand the actual changes made to master data in the system.

Additionally, Easy Help Desk lets you seamlessly navigate to SAP infotypes or SAP SuccessFactors employee data for viewing and updating.

As your tailored solution for swiftly resolving payroll queries, Easy Help Desk helps new team members adapt to SAP Payroll within days, not weeks or months. It also enables you to answer employee questions in minutes rather than hours.

Easy Help Desk

Easy Help Desk

Learn more about Easy Help Desk