Easy Help Desk
Dramatically Increase The Efficiency of SAP HCM and Payroll Shared Service Centers
Comprehensive Reports and Documents
Improved Business Processes
Time-saving processes that reduce SAP HCM & Payroll shared service center efforts by more than 80%
Easy Help Desk radically simplifies SAP HCM and Payroll shared service processes by allowing users to quickly research and resolve employee payroll queries from a single screen inside of SAP. Easy Help Desk empowers the first tier of payroll support to answer more questions, allowing more skilled support personnel to spend time resolving your most difficult challenges.
A Real Life Case Study
A customer recently performed a side-by-side study in which the same 900+ shared service center tasks were performed using both traditional methods and Easy Help Desk. The results showed a nearly 80% reduction in the number of level one agents needed to resolve the requests when compared to traditional methods