SAP HR Consultant 

ABOUT YOU:

REQUIREMENTS
You must have:
Excellent written and verbal communication skills with focus on the details
Good interpersonal skills and patience to interact with customers of different backgrounds
Passion to learn new skills for their own career advancement and to improve customer service
High analytical skills to examine problems and find appropriate resolutions
Excellent problem solving and troubleshooting skills
Knowledge of Human Resources functional aspects
Personnel administration and payroll knowledge
Time management and organisational skills
Strong listening and collaboration skills with a willingness to be mentored
A focus on achievements and an ability to work with a high degree of autonomy
An ability to discern best practice that promotes efficiency and scalability
A wide degree of creativity and latitude
An ability to plan effectively and manage multiple priorities
Knowledge of SpinifexIT product suite and processes
Proficiency in Google Apps, Success Factors, SAP

OPTIONAL BUT PREFERRED:
• Knowledge in Jira Help Desk, Confluence and Zendesk

As an SAP HR Consultant, your role will be to provide exceptional, professional support to our customers. Highly analytical and articulate, you must be able to identify and distinguish a bug versus a product limitation and propose an acceptable workaround solution whenever possible.

 



Among your wide scope of responsibilities include:
● Providing excellent customer support demonstrating knowledge and expertise in the functionalities of our tools
● Monitoring and providing updates to tickets within the defined SLA
● Initiating conference calls with internal and external customers to discuss potential issues or resolution when necessary
● Conducting mini-training sessions / knowledge sharing sessions with customers as required
● Correctly assessing feasibility questions by exploring all potential solutions
● Understanding customer requirements and provide consulting-type of support
● Assisting Tier 1 agents in more complex issues with solutions not normally found in the user manual
● Assisting and collaborating with Tier 3 Developers for problem resolution
● Provide support in testing new functionalities to be delivered every Product release
● Deal directly with internal and external customers on a day-to-day basis to resolve an array of incidents or complaints
● Raising bugs, defects, and ideas for improvement for further product evolution
● Identifying common issues raised and proactively inform other customer care agents
● Alerting the Customer Care Manager for any critical/major issue discovered that could potentially impact other customers
● Adhering to schedule, work plans and performance requirements
● Having a proactive, supportive and positive attitude toward:
o Customers
o Internal Customers
o Support Cases (Phone calls/tickets/etc.)

If you think you’re ready to take on this challenging and rewarding role, send us an email now.

Send your application to us at [email protected] and we will respond to you as soon as we can. If you wish to have a more detailed copy of the job description or if you have any additional questions, don’t hesitate to reach out.